Working arrangements during the new National Restrictions (from 5 November)Client Support
Throughout the COVID-19 pandemic, our primary concern has been maintaining the safety and wellbeing of our team, whilst closely following and adhering to all government guidelines.
Following the announcement of the new national restrictions which come into effect on Thursday 5th
November, we have this morning briefed our team on some changes to our working practices from tomorrow.
Although our offices are COVID-Secure, the new national restrictions mean that the vast majority of our team will once again be working from home. As before, they remain accessible via phone, email and video conference to help clients to overcome the challenges presented by COVID-19.
Although our offices will technically remain open, this is with a skeleton staff and for very limited purposes such as ensuring that physical correspondence can continue between the firm and its clients. Clients needing to drop off physical records should arrange this in advance – please liaise with your usual contact at the firm.
To help limit the amount of non-essential, in-person contact, we will not be able to hold meetings with clients or contacts on our premises. Telephone and video conferencing will be used instead, with in-person meetings taking place only under exceptional circumstances where there is a strong, urgent and compelling reason why such meetings cannot be undertaken remotely.
Visits to client premises
There are some types of work we undertake for clients that cannot be done from home, or effectively via telephone or video conference facilities. If a visit or face to face meeting at the client’s premises is deemed essential, then visits to client premises may be undertaken, subject to these being able to take place in a COVID-Secure setting and that the client confirms a suitable risk assessment has been completed (details will be provided before any meeting).
As you will have heard from the Prime Minister’s speech on Saturday, the main purpose of these new restrictions is to help reduce the spread of the virus and to pull down the R number. We remain committed to playing our part to help protect the wellbeing of our colleagues and our clients by adhering closely to the guidelines.